You have no items in your shopping cart.

Shipping & Returns

Returns and refunds

Strand Hardware will cover shipping costs for orders placed over R1000 incl. vat to all major areas within South African Borders via a door-to-door courier.

Free shipping is not valid for on orders below R1000 and on promotions and specials - R150 will be charged to major centres within South Africa.

Shipping of certain items remain under the discretion of Strand Hardware and can be amended from time to time. Current products include ECO Water tanks, PG BISON Wholesale Melamine , Large Industrial 3 Phase Machine Products.

Orders are shipped within 48 hours once the payment is reflecting in Strand Hardware's account, provided stock is available.

Should you select to collect in-store at any branch other than our Head Office/DC in Port Elizabeth, please allow sufficient time for the stock to be delivered. This is not an over night service.

You may return, at your own expense, unopened and sealed product/s purchased at Strand Hardware and receive a full refund of the purchase price within 5 days of the date of purchase. You will only be eligible for a refund if the product is returned to Strand Hardware together with the original tax invoice.

You may return opened and unsealed products purchased to/at Strand Hardware and receive a refund of the purchase price less 10% within 5 days of the date of purchase.  Strand Hardware levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned to Strand Hardware together with all its accessories, the original product packaging, and the original tax invoice. This excludes any bulk deals over five units. Strand Hardware will not facilitate any bulk deal returns. All faulty products will be covered in the relevant product warranty.

Where you are eligible for a refund, the purchase price will be refunded to your credit/debit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account.  For this purpose, you may be required to provide your bank account details to Strand Hardware.