IF YOU HAVE SELECTED 'IN-STORE PICKUP', PLEASE WAIT FOR CONFIRMATION THAT THE ORDER IS READY BEFORE ARRIVING TO COLLECT.
Orders are shipped within 3 days of the order being placed. This is on the condition that stock is available and payment has been received. Please note that direct EFT payments must reflect in the banking statement of Strand Hardware before the order is dispatched.
Delivery normally takes 3 to 6 days from the date of dispatch, however, unforeseen difficulties may incur a delay.
Strand Hardware covers shipping costs for orders placed over R1000 incl. VAT to all areas within South African Borders via a door-to-door courier.
Free shipping is not valid for orders below R1000. For orders below R1000, R150 will be charged.
Shipping charges of certain items remain under the discretion of Strand Hardware and may be amended from time to time. Products currently include but are not limited to - bulky and or heavy items (Eg; Water tanks, Wholesale Melamine, Large Industrial 3 Phase Machine Products), some liquids as well as some items sold in 20L or greater containers.
If you are unsure or would like more information regarding shipping charges - please contact [email protected] for clarification, or Whatsapp message 0648787436. (This number cannot accept calls).
Should you select to collect in-store at Head Office/DC in Port Elizabeth, please wait for notification that your order is ready before coming in to collect.
You may return, at your own expense, unopened and sealed product/s purchased at Strand Hardware and receive a full refund of the purchase price within 5 days of the date of purchase. You will only be eligible for a refund if the product is returned to Strand Hardware together with the original tax invoice.
You may return opened and unsealed products purchased to/at Strand Hardware and receive a refund of the purchase price less 10% within 5 days of the date of purchase. Strand Hardware levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned to Strand Hardware together with all its accessories, the original product packaging, and the original tax invoice. This excludes any bulk deals over five units. Strand Hardware will not facilitate any bulk deal returns. All faulty products will be covered in the relevant product warranty. Please note that if a delivery fee was charged it will not be refunded.
Where you are eligible for a refund, the purchase price will be refunded to your credit/debit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account. For this purpose, you may be required to provide your bank account details to Strand Hardware.