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Shipping & Returns

Returns and refunds

 

Strand Hardware will cover shipping costs for orders placed over R2000 incl. vat to all major areas within South African Borders.

Free shipping is not valid for promotions and specials - R150 will be charged to major centres within South Africa.

Orders are shipped within 24 hours once the payment is reflecting, provided stock is available.

You may return, at your own expense, unopened and sealed product/s purchased at Strand Hardware and receive a full refund of the purchase price within 5 days of the date of purchase. You will only be eligible for a refund if the product is returned to Strand Hardware together with the original tax invoice.

You may return opened and unsealed products purchased to/at Strand Hardware and receive a refund of the purchase price less 10% within 5 days of the date of purchase.  Strand Hardware levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned to Strand Hardware together with all its accessories, the original product packaging, and the original tax invoice. This excludes any bulk deals over five units. Strand Hardware will not facilitate any bulk deal returns. All faulty products will be covered in the relevant product warranty.

Where you are eligible for a refund, the purchase price will be refunded to your credit/debit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account.  For this purpose you may be required to provide your bank account details to Strand Hardware.